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NZLA

Become an Accredited Loyalty Marketing Practitioner

Overview

Accredited by the New Zealand Loyalty Association (NZLA), our Customer Loyalty Education Courses cover all aspects of loyalty in New Zealand, including strategy, design, marketing, operations, and technology.

The courses offer a combination of lectures, group discussions, case studies, and module exercises and will provide the processes and tools needed to create, develop, and manage a world-class loyalty and customer engagement program. The courses are designed for new entrants to the industry as well as for more experienced managers seeking to improve their skills. 

By the end of the courses, participants will be able to apply their new knowledge and skills in their career and business to build a more engaging loyalty program and confidently improve customer retention and advocacy.

Key industry partners and consultants have contributed to the course content, providing expert insights and industry exposure.

Course Dates 

New Zealand 

Advanced Loyalty Economics
Auckland | Friday 27 November 2026


Australia 

Customer Loyalty Education Course
Sydney | Tuesday 13 – Wednesday 14 October 2026

Customer Loyalty Education Course
Sydney | Tuesday 13 – Wednesday 14 April 2027

Customer Loyalty Education Course
Melbourne | Tuesday 20 – Wednesday 21 April 2027

Advanced Loyalty Economics
Melbourne | Tuesday 11 May 2027

Advanced Artificial Intelligence
Melbourne | Wednesday 12 May 2027

Advanced Behavioural Science
Melbourne | Thursday 13 May 2027


Course Options

Loyalty Foundation Course

2 Days

Loyalty Economics

1 Day

Behavioral Science

1 Day

Artificial Intelligence

1 Day

All our courses are accredited by the local Loyalty Association. 

Successful participants will receive a certificate and an online certified badge, ideal for sharing on LinkedIn. 

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